Our Support team is ready to assist you with any questions or concerns you may have!

We offer two different options for you to reach out:

To chat with a live Support agent, click on the chat bubble located on the bottom right of the Help Center page:

You will then see a list of available chat options. Click on the 'Send us a Message' option:

You will be prompted to chat with any available agents. Here, you can type your message, and click the 'Send' button:

You may also choose to contact our Support team via email at support@ubisimvr.com.

We are available to assist you via live chat Monday through Friday, as well as on Sundays. For self‑help resources, our Help Center is available 24/7, and Dr. One AI is always online to provide guidance and answers whenever you need them.

If you reach out during hours when live chat is unavailable, your request will be handled on the next business day. You can also contact us at the email above for additional assistance.

Please note that we observe seasonal schedules for major U.S. holidays so our team can spend quality time with their families.

Thank you for your understanding and continued support.