We recommend checking Meta's Support page if you have any questions related to your Meta headset or Meta account.
If you have any questions about or are encountering issues outside of the UbiSim app specifically (i.e. boundary or guardian issues, casting, etc.), it's best to refer to Meta's Support page. Additionally, you may wish to reach out to Meta's Support team directly by posting in their Community Forums. Below are some of the most commonly asked questions/issues for your reference:
General FAQ's
Account Setup
Headset Setup
4. Use Quest Link with Meta Quest headsets (for link-cable users)
5. Use Air Link with Meta Quest headsets (for link-cable users)
6. Solve Issues with Quest Link USB cables (for link-cable users)
For older headsets (i.e. Rift, Rift S)
Questions?
For clarification on anything in this article or other questions, Faculty (Trainers, Admins & IT) are welcome to contact our support team
by emailing support@ubisimvr.com
or starting a live chat via the blue button in the lower-right corner of the screen.
Note: Learners and students should contact their institution’s IT team or administrator directly, as most troubleshooting steps must be performed by them.